Frequently Asked Questions


An optometrist is a primary care provider who diagnoses, treats, and manages conditions related to your eyes and vision. An optometrist can prescribe glasses and contacts, as well as drugs and treatments.

An ophthalmologist is a physician who has received additional specialized training in surgery. Patients are usually referred to a specific ophthalmologist by their optometrist.

An optician is a professional who fits and adjusts eyeglasses, contact lenses based on a prescription provided by an optometrist.

Preventative care is essential for early detection of any visual issue regardless of age or physical health. Having 20/20 vision doesn’t necessarily mean your eyes are healthy. Our eyes are the only organ where arteries and veins can be seen without invasive surgeries. Your eye doctor is able to see signs of stroke, diabetes, cardiovascular disease, brain tumors and more, just through an dilated eye exam.

Your optometrist may not always be required to use eye drops during an eye exam. The most common drops are used to dilate your pupils, which helps the doctor to have a better view of the inside of the eyes. These drops can leave your eyes a little blurry and sensitive to light for a few hours, so you may not be able to drive immediately after this procedure.

Other drops are used to relax the focus of your eyes, which helps the optometrist take certain measurements. These drops are generally used in children and young adults and can also make the eyes blurry and sensitive to light.

Some drops are used to numb the eye and are used when the doctor needs to touch your eye with an instrument.

Finally, some drops contain a dye that helps the doctor see abnormalities on the surface of the eye.

Be prepared to provide your previous medical or surgical history, including any relevant scans, MRI reports, and medications.

Please bring any previous glasses or prescription info.

Please bring a pair of sunglasses in case a dilation eye exam is required.

Yes, there is street parking in the front and back of the clinic complex. Unfortunately, we do not have reserved customer spaces or validate parking. We encourage you to be wary of signage and to add extra time to your commute to find a spot.


The Ontario Health Insurance Plan (OHIP) provides free eye exam services for citizens under age 19 and 65 or older, limited to 1 major eye exam per year and necessary follow up exams.

Patients between the ages of 20-64 are only eligible with specific medical conditions. A complete list of eye diseases covered by OHIP can be found on the program’s website.

Glasses & Prescriptions

A prescription for glasses must include:

  • The prescriber’s name, practice address, telephone number and signature
  • Patient’s name
  • The date of the eye exam
  • And all information that a licensed dispenser needs to make your glasses.

Pupillary distance is one of the many required measurements taken while making a correct pair of spectacle lenses that are customized to each person’s face. PD is not measured during an eye health exam thus is not part of a prescription.

Yes. The prescription can fluctuate as your eyes change over time due to aging and other medical conditions like diabetes.

Although it is not illegal to fill glasses or contact over the internet. However many prescription eyewear is highly individualized, especially with complex prescription or specific medical visual conditions good fit is difficult to obtain virtually. We strongly encourage patients to fill their medical device with a licensed dispenser for best results.

Still have more questions? We have answers.